KOSTAKO 

 

 

At our online shop, we strive to provide high quality products and a satisfactory shopping experience for our customers. However, we understand that sometimes a return or refund may be necessary. The following is our refund policy, which places the customer's responsibility for the purchase at the forefront.

Before making a purchase, it is important that our customers carefully review the sizing recommendations or size measurements previously specified in the product description. In this way, they can make sure that the product fits their needs properly.

 

• If after making a purchase, the customer considers that the product does not meet their expectations, they should contact us as soon as possible so that we can take the necessary measures.
• In case of requesting a refund, the maximum period for the return of a product is 14 calendar days from receipt.
• To initiate an exchange, the customer can contact the shop at info@kostako.eus.
• An exchange shipping label will be sent to the customer, as well as instructions on how and where to send the package.
• Items sent back without a return request will not be accepted.
• The shop is available for any questions about exchanges at info@kostako.eus.

To sum up, our shipping and refund policy which prioritises the customer's responsibility when making a purchase focuses on offering a reliable and efficient shipping service, while ensuring that the customer carefully reviews the sizing recommendations or size measurements previously specified. In the event of a refund request, a maximum period of 14 calendar days from receipt of the product is established, and each size exchange carries an additional charge. In addition, the instructions necessary to initiate an exchange are specified and it is important to contact the shop before sending any product back.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Last updated: 09/04/2023